To improve the quality of our service and to deliver modern and useful tool of the remote banking service Bank VTB (Armenia) launched Mobile and uploaded Internet banking based on the eKassir’s solution Digital Banking Platform. The updated unified platform bases on the best international practice in remote banking services. There are many services available for bank’s clients: account management, money transfers, payments for services, currency exchange, and so on.
Implemented platform supports three languages: Armenian, English, and Russian. It operates complex multicurrency transactions. Mobile applications have user-friendly interface, maintain the highest level of security, and support various authorization scenarios, included fingerprint scanning and face recognition technology on smartphones.
«Remote banking channels are more than trend and prerequisite for customer service. With developed by eKassir mobile apps and updated Internet banking our clients have access to banking services online twenty four hours a day, seven days a week. It helps us to deliver high quality service corresponding to modern technological standards. Following 6 months about 20 000 clients of VTB (Armenia) apply for mobile banking service and use it actively. At the same time, the Bank operates 7% of all transactions via mobile bank. The client make 35% of the transactions outside the working hours. As a result, we see that remote service are important outside the bank operating hours. In 2018 the Bank plans to develop features of the mobile apps and to add popular services such as a transfer from card to card, card’s balance, and so on», – Ivan Telegin, CEO and Chairman on VTB (Armenia), commented the project.
«Implementation of remote banking system based on eKassir’s solutions in VTB (Armenia) is a large and interesting project for us. We have finished the first stage when we integrated the system with back-office applications and implemented all basic features for the bank’s clients. It was an interesting project for us to adapt the platform to multilingualism and multi-currency accounts management. In the future these features will be part of our “off-the-shelf” solution Digital Banking Platform», – Dmitry Golovan, CEO of eKassir, said.
VTB Bank (Armenia) CJSC became a part of international financial group VTB in April 2004. Currently Bank VTB (Russia) is second largest one in Russia and owns 100% of the Bank VTB (Armenia). The bank is a leader of Armenian banking market in several key indicators. The Bank has the largest branch networks in the country – 67 offices.
eKassir is a software developing company for automation of payments and transactions business. Combining technological and industry experience eKassir team creates the product to increase quality of remote services.