Kcell

Single system for managing customer payments to the mobile operator

Problem

 

Kcell had a goal to optimize the process of accepting payments from customers and expand the list of services at cash desks in the service centers. The company used several solutions before the start of the project with eKassir.

Solution

 

To solve the set problems, out of the box product Payments Hub was chosen. As a result of its implementation, united center to accept payments from all channels, including agents and cash desks in service centers was founded. The system based on eKassir solutions united a large number of Kcell customer service points, unified the work with agents and corporate clients.

Products and technologies,

used in project

Result

 

till 1 000 000

transactions per day

10 000 000

cellular operator subscribers

About client

 

Kcell is the largest mobile operator of Kazakhstan. The company is the part of the largest European telecommunication holding Telia. Kcell provides mobile communication for more than 96% of the country’s population, develops 4G+/LTE networks in Kazakhstan and provides access to its own multimedia services with music, books, TV, magazines, movies and TV shows.