The Bank plan to deliver remote and useful access to accounts management via mobile apps on iOS and Android platforms and Internet banking with more features.
eKassir offered to implement «off-the-shelf» solution Digital Banking Platform to solve the task. During project execution, the remote banking platform was translated into three languages: Armenian, English and Russian. The implemented system has a user-friendly interface and operates complex multicurrency transactions. Additionally it checks the transactions security. The services of mobile and internet banking base on the best international practice in remote banking:
- The clients may simplify their log in to the system, use fingerprint scanning and face recognition technology on smartphones.
- Many popular features are available: a total balance for all accounts, accounts management, payments for services, transactions, currency exchange, payments templates, application for a new bank product, request to get fast money transactions and callback.
Mobile apps maintain the highest level of security, and support various authorization scenarios.
The remote system based on Digital Banking Platform was launched in August 2017. Internet and mobile banking is available for the clients of VTB (Armenia).
«Remote banking channels are more than trend and prerequisite for customer service. With developed by eKassir mobile apps and updated Internet banking our clients have access to banking services online twenty four hours a day, seven days a week. It helps us to deliver high quality service corresponding to modern technological standards. Following 6 months about 20 000 clients of VTB (Armenia) apply for mobile banking service and use it actively. At the same time, the Bank operates 7% of all transactions via mobile bank. The client make 35% of the transactions outside the working hours. As a result, we see that remote service are important outside the bank operating hours. In 2018 the Bank plans to develop features of the mobile apps and to add popular services such as a transfer from card to card, card’s balance, and so on,»
About the bank
VTB Bank (Armenia) CJSC became a part of international financial group VTB in April 2004. Currently Bank VTB (Russia) is second largest one in Russia and owns 100% of the Bank VTB (Armenia). The bank is a leader of Armenian banking market in several key indicators. The Bank has the largest branch networks in the country — 67 offices.